Investigational Drug Service (IDS) Services

The IDS office is generally staffed on weekdays from 8 am to 4 pm. While there may be staff available before or after this time, these are the hours during which someone will always be available.

The IDS maintains an on-call pager (800-670-3151) rotated among staff for after hours EMERGENCY coverage.

Outpatient orders must be sent to the IDS sufficiently in advance of the visit to allow proper preparation. The IDS is not equipped to provide ‘walk-up’ service similar to a retail pharmacy. In order to ensure that medication is ready at the time of a patient visit, orders must be sent at a minimum the morning the day before the visit. For study medications which require compounding, repackaging, randomization or other services, lead times of 2 to 5 days may be needed. For large orders, lead times up to 2 weeks may be needed. Discuss your needs with the IDS staff in advance.

The IDS on-call person can assist by telephone with:
  • Breaking treatment blinds
  • Problems in ordering or obtaining inpatient study medications
  • Inpatient pharmacy staff who are unfamiliar with a particular study
  • Directing outside callers to the proper resource.
The IDS on-call person will come back to the hospital only in a true emergency when no other option exists.

For studies which require 24-hour availability of medication, the IDS has already made arrangements with inpatient pharmacists at both HUP and Presby hospitals to prepare such doses.

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