Investigational Drug Service (IDS)

IDS Hours of Operation

The IDS operates out of 2 locations on the University of Pennsylvania campus:

IDS MAIN – 3600 Spruce St, Maloney Bldg, Ground Floor

            Hours:  7:30am-5:00pm Weekdays; 8:00am-3:30pm Saturday/Sunday

*Note: IDS may be closed on major holiday weekends – see announcements on main page*

IDS NORTH – 51 N. 39th St, 103 Mutch Bldg.

            Hours:  8:00am – 4:30pm Weekdays

While there may be staff available before or after this time, these are the hours during which someone will always be available.

The IDS maintains an on-call pager (800-670-3151) rotated among staff for after-hours EMERGENCY coverage.

Outpatient orders must be sent to the IDS sufficiently in advance of the visit to allow proper preparation. The IDS is not equipped to provide 'walk-up' service similar to a retail pharmacy. In order to ensure that medication is ready at the time of a patient visit, orders must be sent at a minimum the morning the day before the visit. For study medications which require compounding, repackaging or other complex services, lead times of 2 to 5 days may be needed.  Discuss your needs with the IDS staff in advance or during the SIV.

The IDS on-call person can assist by telephone with:

  • Breaking treatment blinds
  • Problems in ordering or obtaining inpatient study medications
  • Inpatient pharmacy staff who are unfamiliar with a particular study
  • Directing outside callers to the proper resource.

The IDS on-call person will come back to the hospital only in a true emergency when no other option exists.

For studies which require 24-hour availability of medication, the IDS has already made arrangements with inpatient pharmacists at both HUP and PPMC for first-dose services.